2 /10 Poor
Reviewed: Wednesday, April 24, 2024
Lately Budget car rental is a rip off. I will need a lot of space to write about their crooked dealings of Budget Car rental.
Read More >8 /10 Very good
Reviewed: Wednesday, April 24, 2024
Limited quantity of advertised car model. Will offer lesser equivalent and try to upsell on higher models. Otherwise, quick and fuss free pick up and return process.
Read More >7.7 /10 Good
Reviewed: Wednesday, April 24, 2024
Budget told me that I need to pay for full insurance, nevertheless I remember that I paid insurance through Easyrentalcars.
Read More >Z.MARFUKAN AHMAD ZUBAIR
Los Angeles
4.3 /10 Average
Reviewed: Wednesday, April 24, 2024
It was an old car with around 33,500 miles used car. No brakes. Interior was broken. Staff trying to sell bigger cars for bigger price. I had to buy new insurance worth $ 86 from Budget because they said they dont deal with 3rd party insurance which i bought from Easyrentcars.com
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Everything going fine
Read More >8.7 /10 Very good
Reviewed: Wednesday, April 24, 2024
The car was ok. The tires needed service.
Read More >7 /10 Good
Reviewed: Wednesday, April 24, 2024
Budget didn’t supply the same car or similar
The oblige me to pay 39$/day to have other car
Read More >9.3 /10 Excellent
Reviewed: Wednesday, April 24, 2024
all good, except they told me that they will email me my receipt and I am still waiting on that!!
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Awesome experience
Read More >Muhamad Rusdi
Los Angeles
9.3 /10 Excellent
Reviewed: Wednesday, April 24, 2024
The car is good but I need to change the car in between journey because its due for oil change.
Read More >8.3 /10 Very good
Reviewed: Wednesday, April 24, 2024
I booked insurance through the app but was charged when I was picking up the car. The guy said its the process of budget the insurance isnt charged during booking.
Read More >5.6 /10 Average
Reviewed: Wednesday, April 24, 2024
first convinced me to upgrade and then gave me horrible car
Read More >9 /10 Excellent
Reviewed: Wednesday, April 24, 2024
I was asked to do an upgrade cause car I wanted was not available and ended up paying more
Read More >d.cereto nogales
Los Angeles
3.7 /10 Poor
Reviewed: Wednesday, April 24, 2024
El personal del mostrador fue muy descortes y me enganaron anadiendome extras que no solicite como el seguro del vehiculo, que yo ya tenia y dije que no lo queria. Esto supuso un costo extra aparte del precio de Easyrentalcars. Me senti estafado por ellos. Al reclamar no me ofrecieron ninguna solucion.
Read More >8.7 /10 Very good
Reviewed: Wednesday, April 24, 2024
Perfect organisation. Friendly service.
I got very good car.
Read More >5.7 /10 Average
Reviewed: Wednesday, April 24, 2024
They put the full insurance without my knowledge and charged my credit card, after return they waved the charges but was not happy about the charges and still 10$ was extra not sure for what they charged?
Read More >9.3 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Helpful staff. They correctly suggested that we need more space and we paid for an upgrade. Very roomy vehicle, although the mileage was poor(Toyota 4runner). Overall it was very good for 4 persons.
Read More >8 /10 Very good
Reviewed: Wednesday, April 24, 2024
They tried to sell me full insurance without needed. I informed them i dont want and again they put it in the contract. Thank God i saw before sign. In drop off they put me 10$ to be charged without informing what it is. Again i noticed and i came back. They remove it and print another final reciept without apologising or telling me what was the mistake! Terrible
Read More >8.3 /10 Very good
Reviewed: Wednesday, April 24, 2024
We booked a Ford focus or similar to fit two suitcase in. Budget tried to give us a Ford fiesta claiming it was the same thing and sell us an upgrade. They ended up giving us a Kia sol. When the bags didn't fit the persons handing over the car was very unhelpful and walked off after putting the seats down and throwing the bags in saying it was fine as there were only two of us. We went back into the office and and spoke to a different person who sorted us a car with a big enough boot to fit 2 bags in out of sight.
Read More >9.3 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Happy with the service
Read More >4.4 /10 Average
Reviewed: Wednesday, April 24, 2024
Their prices are the cheapest available and that comes with other prices. 30 min long line of people and no cars of the type you book are part of it. Other rentals will offer you free upgrade, budget will charge you for this and give you car you dont want - in my case it was truck. Lady at the counter told me that its not too big and she is driving it her self and it got back camera for parking which is necessity in LA and that mid size SUV is too small for 3 people. When I wanted different, smaller car they offered me mustang (literally the opposite of big car). Apparently I can wait until someone return car I booked and then I can take it. I canceled my booking and went to Dollar which is very well organized. Until today Im waiting for refund from budget.
Read More >7.7 /10 Good
Reviewed: Wednesday, April 24, 2024
7 llamadas para saber qué tipo de gasolina llevaba el coche.
Read More >9 /10 Excellent
Reviewed: Wednesday, April 24, 2024
The pricess at the time of pickup was very disorganized. It took a long wait and post that they booked the same car for 3 customers.
We were sent back to the exchange section and had to start the process from the scratch.
Read More >7.7 /10 Good
Reviewed: Wednesday, April 24, 2024
I went to budget before renting a car , I assumed that budget will give me a price less than EasyRentCars. Unfortunate they gave me the car for 2800$ I was shocked! I told the lady on the counter that I found it cheaper, so I will book it online, she replied that would take an hour to appear on the system. I opened on EasyRentCars I found the car I want for 860$ I booked it. I went to the lady after 10 minutes she found my rental. I took the car for 1077$ with all total cost.
Read More >6.3 /10 Average
Reviewed: Wednesday, April 24, 2024
In the beginning, the customer service staff kept saying that there was no available booked car and tried to ask me to upgrade. After negotiations for a while, I finally got another car in the same class as what I booked.
When I picked up the car, the tire pressures were something wrong. But luckily, the on-site staff helped me to fix it.
Read More >K.Schwartzlose
Los Angeles
9 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Only thing missing were how to handle tolls on highways with the device installed in the vehicle and how to pay the tolls after rental.
Also it could be nice to have a more clear overview of requirements regarding insurance, it’s always a jungle!
Read More >7.7 /10 Good
Reviewed: Wednesday, April 24, 2024
I got Hyundai accent which is smaller then the car I expected to get (Ford focus or similar).
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
It was a great, hassle-free experience, given that it was my first time to rent a car in the US.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Good clean car with pretty good customer service.
Read More >6.7 /10 Average
Reviewed: Wednesday, April 24, 2024
Customers too much busy and few empathetics
Read More >6.7 /10 Average
Reviewed: Wednesday, April 24, 2024
I had to exchange the car since it had some noises from the wheels. All budget cars are heavly used
Read More >9 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Avalon was great
Read More >S.Kosonwadhana
Los Angeles
8.7 /10 Very good
Reviewed: Wednesday, April 24, 2024
23 July 8 Pm.The driver of shuttle bus send me at LAX arrival terminal instead of departure terminal. He say that the traffic is too Jam. So I try to carry my 2 big baggages up to second floors to Departure gate by myself..(very far) . Don’t do this again
Thank you
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Very good service from the budget staff.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
upgraded me for free. it was great
Read More >9.7 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Above expectation.
Read More >4.4 /10 Average
Reviewed: Wednesday, April 24, 2024
Budget didn’t honor the booked deal . The agent insisted on no availability and I had to buy higher package
Read More >7.7 /10 Good
Reviewed: Wednesday, April 24, 2024
Some staff need to be more friendly.
Read More >8.3 /10 Very good
Reviewed: Wednesday, April 24, 2024
Pedimos un SUV y nos dieron un Jeep Wrangler. El coche esta muy bien, pero consume bastante mas que un SUV normal.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Quick, efficient and courteous. The best!
Read More >7.7 /10 Good
Reviewed: Wednesday, April 24, 2024
The counter personnel was very patient as I wanted a specific vehicle. He spent time until I found my ideal vehicle. They tried to sell many different products.
Read More >7.7 /10 Good
Reviewed: Wednesday, April 24, 2024
When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.
Read More >7.7 /10 Good
Reviewed: Wednesday, April 24, 2024
The counter staff was helpful and she give me upgrade to DINALI with 29 USD Daly difference and 17 USD for the insurance
Unfortunately I configured later the car I took was Yukon XL not a DINALI as she said
Read More >8.3 /10 Very good
Reviewed: Wednesday, April 24, 2024
Please try to provide us with 4 door cars which gives a bit more space.
Read More >7.7 /10 Good
Reviewed: Wednesday, April 24, 2024
Pretty awful. The building was run-down, and there were approximately 50 people in line ahead of me. There was no air-con and it was very hot outside. The woman at the counter was very rude and almost did not accept my reservation because I purchased it in NZD. She gave me a "free" upgrade after I refused the offer to pay for one, and the vehicle I received repeatedly gave me a "low oil" warning - scary to drive!
Read More >7.7 /10 Good
Reviewed: Wednesday, April 24, 2024
The counter attendant (Patricia) was very rude and unpleasant. She tried to sell us all sorts of upgraded cars and services we didn't need and as soon as she realized we don't want them, she started behaving in a very unpleasant way and wouldn't even respond to our questions.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Counter staffs was helpful and give good advises etc
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
The best of all
Read More >ANTONIO DEL OLMO
Los Angeles
10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
El coche estaba totalmente nuevo. Todo funcionó perfecto. Los empleados amables y diligentes.
Ningún problema en todo el viaje lo que se agradece mucho cuando estás fuera de tu país.
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
great car and service
Read More >6.3 /10 Average
Reviewed: Wednesday, April 24, 2024
車両については問題無かったが、返却後、認識しない費用が請求されました。
予約時点では安全タイプを選択しており、新たな保険を加入する考えは有りませんでした。説明を受けた記憶も認識もないので、現在、カスタマーセンターが交渉中です。
Read More >M.Van Imschoot
Los Angeles
6 /10 Average
Reviewed: Wednesday, April 24, 2024
Very unfriendly staff!
Read More >8 /10 Very good
Reviewed: Wednesday, April 24, 2024
いろいろお勧めしてくれました
Read More >9.7 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Added on double in insurance they said I had to have.
Read More >6.3 /10 Average
Reviewed: Wednesday, April 24, 2024
They refused to rent me the car, based on the quoted rate, and I spent 3 hours in the process of getting the rental car. After that! They said my car was not available and offered a pickup truck, or van!
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Car was new and clean, check in was really quick, and drop off was just as easy. The LAX shuttle came frequently so we didn’t have to wait long at either end. No upselling at the counter, which is great. Would definitely use Budget again.
Read More >9 /10 Excellent
Reviewed: Wednesday, April 24, 2024
The waiting time for the shuttle from LAX was over 30 minutes which was really very inconvenient. Another thing, I wish that they don't allow smoking in their vehicles. I am non smoker and the smell of the car had really annoyed me and triggered my asthma. That was a real disappointment from a huge company like Budget.
Read More >9 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Price ended up being far higher than initially quoted
Read More >8.7 /10 Very good
Reviewed: Wednesday, April 24, 2024
Truck was immaculate on pick up. However the tank was empty
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
Got a free upgrade.. Super friendly staff
Read More >8.7 /10 Very good
Reviewed: Wednesday, April 24, 2024
The tire was deflated and I needed to pump it 3 times then they exchanged the car for me.
It caused some inconvenience for me.
Read More >7 /10 Good
Reviewed: Wednesday, April 24, 2024
Here is another example of overcharging with Budget Car Rental LAX and despite using them for years, I think this the last time.
Booked and paid in full #40548011 for a mid SUV 27th Dec-9th Jan and when arrived for pickup said they didn't have one available. All they could offer was a Chevrolet Silverado 4x4 open back truck which was so impractical for business and luggage which got soaked in between hotels.
I didn't want all the optional extras apart from the unlimited toll charges as I was advised there were tolls between LA and Vegas and to be fair it's been years since I went to CES in Vegas so accepted but that was a crock of sh**t as I didn't pass one in 2 weeks.
On return we filled up at Mobil 765 N Sepulveda no more than 3 miles from the airport so as far as I was concerned was expecting just a charge for tolls.....
On the 11th January I was charged a huge $485.50 for additional services including $142 for tolls, $97 for roadside assistance plus and a massive $190 for fuel. Scandalous!!!!
We have spent the past 2 weeks disputing this through QEEQ which to be fair are brilliant but they are not budging despite even sending a fuel receipt from my expenses only 10 minutes before the vehicle was dropped off. This is not acceptable for a multinational repulatable company and should be ashamed of their practices. If this is not sorted soon then we are going to use our company solicitors to persue it further
Read More >10 /10 Excellent
Reviewed: Wednesday, April 24, 2024
This was a brand new Cadillac. It was a great driving experience.
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