1. The pickup location had no air conditioning, it was very hot! 2. The staff tried to sell insurance to me four times, constantly mentioning US laws. 3. They tried to sell me prepaid fuel. 4. The reserved car was unavailable, and they gave me an older model Toyota Camry with over 75,000 miles and visible damage. I had to take photos to avoid potential disputes later. If I didn't take that car, I would have to wait, but they didn't say how long.
The service was just okay. They asked if I needed extra fuel and additional insurance but didn't ask if I wanted the reserved model. They gave me a Buick SUV instead of the Ford I had reserved, claiming both cars were in the same category and were of equal value. I wasn't aware of this at first, so I waited for half an hour for a car that was not prepared in advance. When I noticed the car wasn't the same, I went to discuss it. I found out that the model I reserved was available, and I didn't understand why they didn't give it to me in the first place. Eventually, they switched it back to the reserved model.
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