When I was taking car back, they did not work, so I put documents and keys in a post box. Was concern a little about checking cars and returning deposit.
Car was a fairly new with a good spec. I couldn't have expected any more. The only issue I would raise is that the Budget booking information stated that they require an International Driving Permit. Even though the UK gov website said it wasn't required by law, I got one just in case . It wasn't requested at pickup.
About QEEQ:10.0/10
QEEQ communicated very well and I would use them again.
“Great service from QEEQ but let down by Budget car rental!”
About Budget:6.0/10
I did the pre-check and downloaded the Budget app as they said it would save time. When we got to the rental area we had to queue for almost 2 hours. They 'upgraded' the car and then subsequently tried to charge extra.
The counter operative was watching baseball on his phone while trying to serve me.
When booking a vehicle in the US territories, double check with your insurer if they will cover you. Our policy only covered continental US & Canada. We had to add on liability insurance on site.
We arrived at 10pm at night due to flight delays. There were over 100 people in the queue and after 30 mins they told us they had only 2 wheel drive vehicles and no others despite booking a 4WD large vehicle. this was the same for most of the people around us.
This was unacceptable as we were going to be driving in snow on ski fields for the 5 days.
We eventually after 3 hrs saw a customer service person who did provide us with a suitable car but it was much smaller than we had ordered and paid for. We were grateful but would have liked to see a refund for the smaller vehicle.
This was not offered at any stage.
El vehículo fue excelente. Como consejo tienen que mejorar el lugar de la lanzadera (el pickup del bus que lleva a la rentadora). Todo lo demás fue con una buena atención por parte de todo el personal
About QEEQ:10.0/10
Fue bastante fácil, recomiendo como placas con resúmenes de los seguros que se incluyen y los servicios no incluidos, porque el tema de los seguros es bastante complejo de entender en un país distinto al de uno
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