We arrived at 10pm at night due to flight delays. There were over 100 people in the queue and after 30 mins they told us they had only 2 wheel drive vehicles and no others despite booking a 4WD large vehicle. this was the same for most of the people around us.
This was unacceptable as we were going to be driving in snow on ski fields for the 5 days.
We eventually after 3 hrs saw a customer service person who did provide us with a suitable car but it was much smaller than we had ordered and paid for. We were grateful but would have liked to see a refund for the smaller vehicle.
This was not offered at any stage.
The price was very cheap and the car was in excellent condition, with only 6000 miles driven. The high-end model included a navigation system, which was great for long trips!
They acknowledged the rate of the contract, but did not accept the insurance coverage that you were offering.
However my credit card and private vehicle insurance covered me.
About QEEQ:10.0/10
You are offering great products.
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Customer Service
frustrating but with an eventual good outcome.
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