The staff had a great attitude, but there was only one staff member at the pickup location. Even with just two groups ahead of us in line, we still had to wait half an hour to get the car.
I feel like I was tricked. The rental price was about the same as the car I rented before, so I thought I got a good deal. However, when returning the car, they claimed there was a scratch on the lower part of the front bumper. Since it was on the underside and could only be seen by lying on the ground and looking up, it wasn't captured during pickup. I had no choice but to accept it and paid over 300 euros in compensation.
Very satisfied. They provided detailed reminders and explained how to handle border crossing after learning about my need for it. Regarding insurance, they knew I had already purchased it in advance and did not try to upsell any additional insurance.
Overall, it was an average experience. The guy charged extra as a tip without informing beforehand. Only after asking about the discrepancy (though the amount wasn't much), he explained.
Hello,
Very bad experience with Budjet Serbia!
While getting the car they obligated me to pay extra charge of 30Euro for that they called extra hours open office.
We got the car around 23.00 while their office is open 24/7 and nothing like this condition not appeared in our contract.
After returning the car Budget send us invoice with charging additional 12Euro tax.
After writing to the their service for clarification this, they explained this additional charge for returning the car without washing it!
We absolutely cleaned inside the car and also the local guy got the car without any notes or claims but washing outside it’s looks like unacceptable demand!
I wrote mail to their local costumer service and got very disappointed answer that all described above is like costumer duty.
I was shocked from service like this from big company like Budget.
I expect help from QEEQ to solve these issues and get a refund 42Euro (30+12) that knowing before renting these unexpected charges, could change my decision to book the car via QEEQ.
Thanks in advance,
Michael
About QEEQ:8.0/10
Hello,
Very bad experience with Budjet Serbia!
While getting the car they obligated me to pay extra charge of 30Euro for that they called extra hours open office.
We got the car around 23.00 while their office is open 24/7 and nothing like this condition not appeared in our contract.
After returning the car Budget send us invoice with charging additional 12Euro tax.
After writing to the their service for clarification this, they explained this additional charge for returning the car without washing it!
We absolutely cleaned inside the car and also the local guy got the car without any notes or claims but washing outside it’s looks like unacceptable demand!
I wrote mail to their local costumer service and got very disappointed answer that all described above is like costumer duty.
I was shocked from service like this from big company like Budget.
I expect help from QEEQ to solve these issues and get a refund 42Euro (30+12) that knowing before renting these unexpected charges, could change my decision to book the car via QEEQ.
Thanks in advance,
Michael
When I was taking car back, they did not work, so I put documents and keys in a post box. Was concern a little about checking cars and returning deposit.
Based on the highest-rated reviews, my actual experience was as follows: The staff were very polite during pickup, but the car I received was in terrible condition, with numerous dents and scratches and over 125,000 kilometers driven. They mentioned it was the last car available unless I paid extra to upgrade. Here, I want to specifically address their after-sales service: 1. The car broke down during the trip, and with the help of a kind local, we found out that the battery was dead, and there was no engine oil left. This shows the rental company lacks proper routine maintenance for their vehicles. 2. It was almost impossible to reach their office by phone. After countless calls (even the staff at another rental company helped us try contacting them), someone finally answered and said help would arrive in half an hour. However, it actually took three hours, and they ended up hiring a local taxi driver to deliver and replace the battery and oil. I believe renting cars from large international chains is much more reliable. They have proper rescue services and follow regulations for retiring high-mileage cars. This was the worst car rental experience I've had in over ten years and dozens of rentals abroad, which disrupted our travel plans significantly.
Car rental locations (incl. in-airport & off-airport)
Car rental reviews by car rental supplier
Car rentals at/near landmarks of Belgrade
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Sid Lindsay
-
-
-
-
View more >Lauren Margaret
-
-
-
-
View more >M.Jankovic
-
-
-
-
View more >Leona Sherwood
-
-
-
-
View more >E.Cordic
-
-
-
-
View more >Pierre Ellison
-
-
-
-
View more >Christopher Alsop(p)
-
-
-
-
View more >Stanley Dillon
-
-
-
-
View more >Chad Kipling
-
-
-
-
View more >Andy Carmen
-
-
-
-
View more >Archer Broad
-
-
-
-
View more >Josephine Irving
-
-
-
-
View more >Jennifer Sapir
-
-
-
-
View more >ML
-
-
-
-
View more >Neb
-
-
-
-
View more >Greg Gunter
-
-
-
-
View more >Adolph Julius
-
-
-
-
View more >Carol Bach
-
-
-
-
View more >Noel Ackerman(n)
-
-
-
-
View more >Amy Jordan
-
-
-
-
View more >Here, I want to specifically address their after-sales service:
1. The car broke down during the trip, and with the help of a kind local, we found out that the battery was dead, and there was no engine oil left. This shows the rental company lacks proper routine maintenance for their vehicles.
2. It was almost impossible to reach their office by phone. After countless calls (even the staff at another rental company helped us try contacting them), someone finally answered and said help would arrive in half an hour. However, it actually took three hours, and they ended up hiring a local taxi driver to deliver and replace the battery and oil.
I believe renting cars from large international chains is much more reliable. They have proper rescue services and follow regulations for retiring high-mileage cars.
This was the worst car rental experience I've had in over ten years and dozens of rentals abroad, which disrupted our travel plans significantly.
Car Rental Brands Ranked In Belgrade
Know More about Belgrade Car Rental
Pay for Car Rentals with Crypto