Great service from QEEQ but let down by Budget car rental!
M.Davis
United States
Reviewed: Sat, Feb 22, 2025
About Budget:6.0/10
I did the pre-check and downloaded the Budget app as they said it would save time. When we got to the rental area we had to queue for almost 2 hours. They 'upgraded' the car and then subsequently tried to charge extra.
The counter operative was watching baseball on his phone while trying to serve me.
I've rented from them five or six times and overall I'm satisfied. The downside is that sometimes the good prices mean longer lines, occasionally over half an hour. It's best to arrive 30 minutes early.
“Avoid: Budget throws in extra fees after you drop the car.”
About Budget:5.0/10
The questions here on qeeq are very misleading. Somehow it gives a score of 7, yet where is the question about whether I was ripped off or not? On that can I give -10 score? I brought the car back with a full tank with evidence to prove yet they charged me 19 gallons x ~$3.50 x 2 (133 usd) after I got on the plane. Hoping this is an honest mistake but no response from Budget this far. So essentially l my booking cost doubled.
About QEEQ:10.0/10
The price booked for did not at all represent the price I paid. Thus far I have paid both Qeeq and Budget so the prepay has not be discounted. This again might be Budget's fault but it makes me lose faith in booking via an aggregate site rather than direct.
Unfortunately the counter staff lady was a little too chatty and went on to insult my wife who did not take it very well. In addition none of our requirements were actually taken into account so essentially we had to go through the whole process again.
About QEEQ:8.0/10
Whilst our details seemed to have transferred either none of our requirement had or the counter staff chose to ignore it..
“The ultimate price for a one way rental. I would definitely refer a family member, friends, and cowo”
About Budget:10.0/10
Budget representative professionalism, time in line to rent, and pricing exceeded my expectations. 5 Stars.
About QEEQ:10.0/10
I used kayak website to book my rental. Easyrentcars.com is a must site to return to for easy renting, "literally."
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Customer Service
Great service from QEEQ but let down by Budget car rental!
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