I've used Zuzuche many times and always used my US driver's license to pick up the car. This time, Budget insisted on a Hong Kong or Mainland Chinese driver's license. Although I have those, I didn't bring them, which caused a lot of trouble. Neither my Chinese passport nor my Hong Kong ID was accepted, and even a photo of my Hong Kong driver's license wasn't good enough. Really frustrating.
It was just okay. The first car provided was a very old and battered Jeep. Later, I went to the store and exchanged it for another car. I wanted to drop the car off at a different location, and contacted Zuzuche about it. The driving distance between the two airports was less than 2 hours, but Zuzuche told me it would cost almost $700 (my total rental cost was around $1700). Later, I called the car rental company directly, and they said it was free. So, I’m not sure if the price Zuzuche quoted was really from the rental company or if they just wanted to profit. Honestly, I felt quite disgusted!
I booked a Ford, but they gave me a Mitsubishi ASX at the store, which was much smaller than expected. The staff insisted that I buy insurance, saying they wouldn't give me the car if I didn't, even though I had already bought it when I reserved. They were very impatient with communicating this with customer service, and it took over an hour to resolve. It was very troublesome, and in the end, they gave us the Mitsubishi ASX and let us leave, even complaining that we were troublesome.
“$485 of additional charges for something we didn't agree to”
About Budget:7.0/10
Here is another example of overcharging with Budget Car Rental LAX and despite using them for years, I think this the last time.
Booked and paid in full #40548011 for a mid SUV 27th Dec-9th Jan and when arrived for pickup said they didn't have one available. All they could offer was a Chevrolet Silverado 4x4 open back truck which was so impractical for business and luggage which got soaked in between hotels.
I didn't want all the optional extras apart from the unlimited toll charges as I was advised there were tolls between LA and Vegas and to be fair it's been years since I went to CES in Vegas so accepted but that was a crock of sh**t as I didn't pass one in 2 weeks.
On return we filled up at Mobil 765 N Sepulveda no more than 3 miles from the airport so as far as I was concerned was expecting just a charge for tolls.....
On the 11th January I was charged a huge $485.50 for additional services including $142 for tolls, $97 for roadside assistance plus and a massive $190 for fuel. Scandalous!!!!
We have spent the past 2 weeks disputing this through QEEQ which to be fair are brilliant but they are not budging despite even sending a fuel receipt from my expenses only 10 minutes before the vehicle was dropped off. This is not acceptable for a multinational repulatable company and should be ashamed of their practices. If this is not sorted soon then we are going to use our company solicitors to persue it further
About QEEQ:10.0/10
Great booking platform and customer service excellent apart from having no real influence over the car companies
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