This was my worst car rental experience in the U.S. The rental process involved various kinds of mandatory upselling, saying that I would face certain risks if I didn't purchase their insurance. Then, inexplicably, they added a gas service fee. I've rented cars many times before and have never opted for this service. The staff didn't even ask about it and simply added it on. Before signing, I repeatedly asked if there were extra fees, and she said no. I asked her about the 'non pkg' fee on the order, and she explained it as a policy-related charge. Her accent was strange, she appeared to be of Asian descent, and her attitude was extremely bad and inefficient. This was the most unpleasant experience, and I will never rent from Budget again. In comparison, Hertz provides better service.
Overall, it was fine. Initially, they gave me a pickup truck, and when I requested a change, the staff asked me to wait. Then the person just disappeared for a long time. Eventually, I was told there had been a shift change. It took over an hour to resolve.
The car pick-up and return process was relatively smooth. Due to communication issues, despite being informed that full insurance was purchased, additional insurance and other unreasonable fees (such as a toll device that cost over $100 as soon as it was installed) were added at the time of pick-up. After returning home, the post-rental service representative from the rental platform was very responsible and managed to recover most of my losses. It looks like I need to review the rental terms more carefully. This time, having a young man proficient in English with us ironically made us overlook this step. The contract was displayed on a very small screen, and due to fatigue from long-distance travel, we just signed after a brief verbal explanation. This serves as a valuable lesson. Thanks again to the post-rental service staff.
Waited in line for at least half an hour, and the reserved car model was not available, had to wait another 10 minutes.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Relevant Reviews on Budget Los Angeles Airport LAX CA
Alvis Abe
-
-
-
-
View more >Miriam Lily
-
-
-
-
View more >Justin Maugham
-
-
-
-
View more >Sam Dewar
-
-
-
-
View more >Theresa Needham
-
-
-
-
View more >