Waiting over 40 Minutes for car to be available as they didn't have any of the type we booked in the lot and didn't want to upgrade etc. it was tiring.
More worryingly they have posted an additional charge to my credit card with no explanation. It just labeled as no packaged item charge and it's added $24.17 to my card. I have tried to find no it what it's for but no clue. We declined any and everything they offered and relied on the fact we'd pre booked and paid for everything with QEEQ. Have asked for QEEQ to try and fine out what the charges are for. Fingers crossed some one will explain or arrange for refund if they are not right.
The pickup service was truly awful. Waiting in line for three and a half hours in the middle of the night was torturous. They switched me to a high fuel consumption car without notifying me. The license plate number and rental time on the receipt were incorrect. Even after the car was prepared and the engine was running, they didn’t inform me, unnecessarily making me wait an extra hour. Additionally, there were old scratches on the car, but no inspection process was performed.
Terrible, disrespectful, unprofessional AVIS station at JFK. I will never use it again. People waiting over an hour at 11PM after trans-Atlantic flights, tired, indifferent employees who couldn't care less. Shameful.
About QEEQ:10.0/10
No complaints at all, everything was as described . Well done.
It's better not to pick up the car at JFK Airport in the future. There were less than 10 people ahead, but I waited for an hour and a half. The efficiency is very low. However, Avis resolved the issues promptly. At one point, the tire was flat, and they quickly solved it at another location.
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