“Very good experience except for the warranty excess amount.”
About Enterprise:8.0/10
The only thing that did go as planned was related to the insurance excess amount. It was clearly shown as 400USD but Entreprise insisted that it is 3000AED and they blocked this amount on my credit card though my booking from QEEQ was showing 400USD (about 1500AED). Good thing that I did not need it.
About QEEQ:10.0/10
QEEQ should double check the excess amount issue with Enterprise.
The car was dirty, smelly, and scratched all over. This is not what one expects when renting a car. Furthermore, it was the first time that the credit card was required to be in the same name as the driver.
I purchased insurance online, but when I arrived, they told me the coverage was insufficient and didn’t include primary insurance, trying to persuade me to buy more. I refused. When returning the car, they claimed my insurance was comprehensive after all. Clearly, this felt like upselling, and the experience was unpleasant.
Due to travel delays, I went to the reserved pickup location only to be told there were no cars available and was redirected to another branch, which wasted my time. When returning the car, the drop-off location was unexpectedly closed, forcing me to go to another branch to return the car, causing significant delays.
“Huge pain to pick up in Abu Dhabi. And a pain to drop off in Dubai and get to my flight”
About Autostrad:6.0/10
I think that you should NOT include any rental companies that do not have offices. Or you should state that UPFRONT so I don’t have to learn about it after I book.
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