Waited a long time for pick up. They would not accept Amex and forced me to buy insurance. If I did no they would not rent the car seeing I did not have visa or MasterCard with me.
The service attitude was extremely poor, and the location was very remote. Big companies are usually in the terminal where you can walk to pick up the car, but for them, you have to take a shuttle for more than 10 minutes to a very remote location. When we arrived to pick up the car, there was a confrontation involving other customers, and the police even came. We travel extensively and rent cars often in Europe, but this is the first time we've encountered such a company. We will definitely not deal with them again.
“Goldcar company will push you for buy insurance even you had AXA insurance.”
About GOLDCAR:5.3/10
Goldcar rezervation employee pushed us to buy for additional insurance when we checked in. they said to us AXA insurance will not cover my rental days because they will not issue damage invoice when we had accident. Also they want to claim past damage areas to us. We rejected because we did not do anything. Was very bad experience. Please investigate this customer attitude.
About QEEQ:10.0/10
Was really good . Customer service was very good too.
Had to wait almost 30 minutes for shuttle even though I provided flight details.
Car had problem with electronics (tire pressure warnings, brake warnings).
Je n'ai récupéré qu'une partie de ma caution "essence", malgré un contrat/constat signé au moment de la restitution. $
Il faut maintenant que je passe plusieurs heures à essayer de récupérer la somme manquante.
C'est vraiment pénible et insupportable.
About QEEQ:10.0/10
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