Goldcar company will push you for buy insurance even you had AXA insurance.
Greece
Reviewed: Wed, Nov 27, 2019
About GOLDCAR:5.3/10
Goldcar rezervation employee pushed us to buy for additional insurance when we checked in. they said to us AXA insurance will not cover my rental days because they will not issue damage invoice when we had accident. Also they want to claim past damage areas to us. We rejected because we did not do anything. Was very bad experience. Please investigate this customer attitude.
About QEEQ:10.0/10
Was really good . Customer service was very good too.
“Great, excpet for the insurance Sell on the counter which was quite aggressive.”
About GOLDCAR:7.7/10
I rented before from Gold Car and the experience was much better than this time. the last time the service was excellent and the car was amazing. this time I was being pushed to buy insurance for a long time even though I have mentioned that I already have another one, and the car was good but felt old and was burning the fuel quite quicker than usual.
About QEEQ:10.0/10
Booking was great, I like this site a lot.
Price Drop protector actually works now, it didn't before.
saved me around £30.
Worst customer support i had encountered.
We didn't find the shuttle from the airport. waited for about an hour from 2230 to 2330 and didn't see it coming to the designated parking (our plane landed at about 40 min delay). Then took a taxi to their office, which was closed after 2300, and then had to continue with the taxi to our hotel.
When we got the day after to their office (taking another taxi) they just didn't care and said that there was a shuttle. Then they did us a 'favor' and agreed to give us the car with the original order from the day before. Offcourse no refund for the taxi was offered.
Waited a long time for pick up. They would not accept Amex and forced me to buy insurance. If I did no they would not rent the car seeing I did not have visa or MasterCard with me.
About QEEQ:10.0/10
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Goldcar company will push you for buy insurance even you had AXA insurance.
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