Car was a disaster as was the service.

1st vehicle had a malfunction error on dashboard. Waiting over 30 minutes to be served. Charged for gas that I shouldnt have been. Never received a closeout email or notified I will be charged; error was on the location as my car was switched and vehicle I drove off on had a quarter tank and I returned with more than half.

Customer service was awful and very unfriendly acted very put out. We were also charged 13 dollars a day more because I didn’t have the same credit card with me that was on file and what I had pre payed for. will never rent from y’all again.

Didn’t use

Even though I arrived at the time and day booked months in advance, they did not have a car ready. After trying to give me a smaller car, I had to wait for someone to go get a car for me. They got the car but it was painful to have to sit around and wait.

We waited very long for the shuttle van to pick us up at the airport and it took longer to pick up the car than other rental agencies because everything was hand written. The car exterior was ok, but the interior seats were heavily stained and pretty disgusting. We had to buy some towels to lay on the seats. The car also was completely out of windshield fluid with terrible wipers, so when it drizzled, it dirtied the windows and made it difficult to see. I had to buy and fill the windshield fluid tank. The car was also making loud noises from below, which was a little disconcerting. Having the paperwork computerized at pick up would have sped the process up some as well.

Had to call 2 times and wait for ~1 hour for pickup. Drop off back to the airport was another 3 min wait. Not acceptable.