Pick up of the car was fine but drop off was awful and got scolded because the attendant wanted to leave early and had to stay until we returned the car. We then found that he had charged us an extra day for this (we returned it before the drop off time we had chosen) so when we said that we will keep it until the next day as we are paying for it - he removed the charge because offices don’t open on Saturday! So obviously should have be impossible for us to pay until then right?! I had almost forgotten this until I got 4 incorrect credit card charges 6 weeks later which I noticed on my bank statement - I don’t have fines or tolls, and when I emailed the branch they fob me off and said they didn’t charge it. AVOID at all costs - terrible company.
The car rental location is staffed only during daytime, with a short waiting time. The instructions were fairly clear. However, the return process is self-service and available 24/7.
Initially, they said the car was broken and I had to wait for an hour. They waived one day's rental fee for me. After a long wait, they provided a smaller car and further reduced some fees. Additionally, I could return the car with an empty tank. Although the wait was long, the solution was acceptable.
Vehicle exceeded our expectation Enterprise staff in Dublin were delightful friendly and efficient
About QEEQ:10.0/10
Booking platform was easy and simple. Easy rent cars were unable/ not interested in any assistance to alter our booking but very pleasant about it. Enterprise were very helpful with changes to our booking
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