Will rent again

My whole experience with the Orlando routes office was poor all around . The only good part about the experience was the driver who picked me up from the airport was very nice

Once I arrived at Routes, it took over an hour of waiting to get my car and get serviced at the counter. They are so understaffed. Once I got called up, it was pretty fast, but the long wait to actually talk to a staff member was ridiculous. This was Sunday morning at 11am. It was also somewhat slow to return the car, waited about 30 min in total, but far better than the pick up.

Hi, it was the first time that I was told by any car rental company that they would not take the car insurance on a credit card. I heard that in Mexico, but never in US.

The worst experience ever! the car was dirty, smelly from cigarettes, and the fuel wasn't on full (half way to the other bar), When i returned the car, the young guy that was checking me out was rude ( I think his name is Edward- not sure). .I'm renting cars for years, all over the world, and never had this experience. I wrote them an email about it (1st time I ever send an email about this kind of situation). I really hope that they will find a way to compensate me.

great!

I signed in first but another guy was taken ahead of us....then he had trouble with his Ins. So that was the only thing ....took an extra 20 min.