Average to Good overall

The office didn't have any car ready and had to wait for almost 60 minutes to find me one. I requested Honda however, they got me a Nissan. Staff are friendly but have to turn clients much faster.

Very good competitive prices, and easy to reserve. However, any specific / local rules, like putting a car reserve/ guarantee of $2000 on the credit card, should be mentioned this way we don't get nasty surprises of blocking $2000 blocked and can't be used for over 20 days. Even though my trip was only for 2 days.

I didnt get the car which I had booked however alternative was good enough with lots of space for luggage. Car needed air in the tyres and that should have been done before the collection. Counter service was good however collecting the car took longer than I expected. After the rental I have seen 2 transactions on my credit card and it would be good if EasyRentCars would send an invoice either via email or in the app explaining the charges.

The vehicle was in a good condition. Pick-up and drop-off were fast enough.

the car was running over 89000 km have noise on the road mitsubishi small instead of Accent Huyndhy, they accused me of a small damage in the front right while I only drived the car 30 km to the hotel and back. They blocked 2500 AED inspite having full insurance coverage

Time spent on pick up more than usual