The staff at this store does not consider customer needs at all. For the second renewal, I still had to go to the location in person. Moreover, they are very unprofessional. I booked again, but they refused to change the car. They also charged additional fees. Most of the vehicles are old models without screens. Please think carefully before renting.
Pretty good! I've already recommended it to friends. Self-driving is truly the best way to explore a country, but you need a skilled driver to make it work.
1. ACC car rental company is not located inside Dubai Airport; both pick-up and drop-off require around a 15-minute wait. The store is approximately 2km away from the airport.
2. They deliver the car to the terminal pickup area, but the rental company requires customers to pay the airport parking fee, about 30 Dirhams. This is the first time I've encountered this situation after renting cars multiple times at Dubai Airport.
3. The drop-off is in a nearby street, and it's impossible to see where the store is located—perhaps I truly couldn't find it. I recommend Zuzuche verify this matter. Someone will drive you to the terminal, but I have slight social anxiety and am uncomfortable engaging with people like this.
4. Although the car I initially chose was accurately provided, its condition was a bit old, and the first day driving it, the dashboard showed a wrench icon indicating maintenance. When I reported this to the rental company, their response was: to wait until the car is returned to conduct repairs... It is indeed quite cheap, and the staff is relatively polite. However, it's a typical business strategy targeting fellow countrymen. From now on, I definitely won't support such businesses anymore unless there are genuine improvements and truthful practices. Please avoid vague strategies.
The service was very good, but the car's condition was average. The staff were Chinese and very friendly, reaching out via WeChat as soon as I placed the order. However, the car's condition was not as good as expected. The display screen showed a maintenance or service alert, and the engine noise was quite loud for a car with such low mileage.
Very good, probably because it wasn't a holiday. There was no queue and the process went smoothly. Bought insurance in the store at a relatively low price, and the vehicle was upgraded to a Toyota CH-R hybrid. Easy to drive and fuel-efficient. No need to clean the car when returning it (it was fairly clean). Really like Hertz!
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