27 Car Rental Brands at Dubai Airport (DXB)

The staff was very nice but just found and extra charge for $544.60 om my Credit Card

Reviewed: Apr 22, 2024

They’re really good , just waiting for the security deposit refund to say everything was amazing and exceptional

Reviewed: Apr 15, 2024

I received another car which I didnot request with less experience. Beside car have a bad smell.

Reviewed: Mar 29, 2024

Accueil bien passé jusqu’au moment où ils ont essayé de me facturer des frais de prise en charge à l’aéroport de 65 dirhams ce que j’ai naturellement contesté car je n’ai pas entendu parler de ça lors de ma réservation et ils ont mis presque 20 minutes à le chercher pour me le montrer mais sans succès, ensuite ils se sont rendus compte qu’il n’y avait pas de disponible le peti suv que j’ai réservé mais sans rien me dire ils m’ont tout simplement indiqué voici la voiture que vous avez réservé en me montrant une berline et j’ai catégoriquement refusé et finalement j’ai eu une gamme supérieure. Je trouve qu’il y a eu une intention de tromperie.

Reviewed: Mar 11, 2024

excellent service, car was clean and easiness to handle at the airport

Reviewed: Dec 4, 2023

The car and the service from Autostrad was an absolutely satisfying experience.

Reviewed: Sep 19, 2023

Car did not have Android Auto/Car Play

Reviewed: Nov 21, 2022

Autostred hae charged 50% me additional money without any explanation

Reviewed: Oct 25, 2022

I waited a long time to get the car

Reviewed: Oct 18, 2022

Pick and drop off could be more quicker compared to other providers on site. But staff were very friendly and accommodative.

Reviewed: Sep 12, 2022

The car was virtually new as it was a 2022 car. However the engine was too small for the size of the car and with a full load the car was struggling a bit. Also I landed in T2 at Dubai airport and had to hire a taxi with all my luggage to T1 to pick up the car. The process at the registration dest took nearly 1.5 hours as there was only one person at the desk and it was taking too long to deal with customers, baring in mind that only three customers were in front of me. The customers we haggling the price of the rental and this took a long time. It took us more than 3 hours to get into the car which was very tiring and not acceptable.

Reviewed: Mar 22, 2022

I prefer hertz now because staff is very friendly and they take very less time to providena car Overall i am satisfied with the service

Reviewed: Mar 7, 2024

Quite busy but rental draw and return went smoothly.

Reviewed: Jan 5, 2024

Even though the staff at the counter at the terminal and the staff at car delivery were friendly, I was disappointed with two aspects. First, I booked a hybrid car, and the staff member mentioned that since I came about one and a half hour early they will not have the car. So I got a normal gasoline car instead. Secondly, the vehicle took more than half an hour to arrive at the delivery station after I reached there, which is totally unacceptable. By the time I received the vehicle, it was only 30 minutes before my original booking time, so there was no reason not to have the exact car I booked. I think they did not have the type of vehicle anyways. I was disappointed with the service. it was not what I expected from a reputable agency like Hertz.

Reviewed: Nov 8, 2022

Hertz was great experience.

Reviewed: Aug 26, 2022

Mr. Ayman is the best. He provided me with a nice upgrade.

Reviewed: Nov 29, 2021

Perfect driver attitude but arrived at the desk and the guy not there, an hour later looking for him, no apology whatsoever, makes life even more difficult no customer service skills available! Worst experience at a rental front desk, when checking the car, the driver lovely guy he knew i was frustrated so he was trying to keep things calm.

Reviewed: Aug 20, 2019

They charge my husband Credit Card Extra 50 Dirham without any legal reason or they refused to give us the car if we didn't pay this extra charges !? Really very bad attitude using the Filipino Receptionist !!

Reviewed: Jul 7, 2019

They charge me full insurance because which I pay for it (full insurance at your website) it's yours and I have to collect any damage from you so they book 4k D then I told them no I need also from you full insurance therefore I pay 336 D addition.

Reviewed: Jul 5, 2019

Good service

Reviewed: Mar 1, 2024

Good service

Reviewed: Mar 1, 2024

Change instructions on pick up to call Green motion on arrival. The booking agent QEEQ instructions were incorrect, a representative was not awaiting with a board with my name. this is why it took 30 min when I arrived, otherwise service was excellent.

Reviewed: Jan 5, 2024

amazing

Reviewed: Feb 24, 2022

No body at the counter for up to 40 min. and then all the customers have to wait without any queue.

Reviewed: Jan 4, 2024

Staffs were friendly

Reviewed: Jan 2, 2024

excellent service, car was clean and easiness to handle at the airport

Reviewed: Dec 4, 2023

excellent service, car was clean and easiness to handle at the airport

Reviewed: Dec 4, 2023

Use DOLLAR all the time Very friendly staff and high quality cars

Reviewed: Sep 1, 2023

So much quicker to hire a car here then in Abu Dhabi

Reviewed: Jun 17, 2022

The car was smelly. Smoking smell mainly.

Reviewed: Dec 26, 2023

Very good experience & professional staff

Reviewed: Sep 7, 2023

The pickup counter is at T3 DXB Airport. T1 is temporarily closed and if you arrive at T2 like I did, then you need to get to T3 yourself.

Reviewed: Nov 13, 2020

No issues, was greeted by friendly staff and offered water on arrival.

Reviewed: Jun 11, 2019

I booked ford escape and got ford ecosport, was a big difference in space :(

Reviewed: Mar 29, 2019

Really good experience. Very courteous and responsive staff.

Reviewed: Dec 3, 2023

car booked on qeeq was Hyundai Tucson but car was provided Hyundai Creta, called DRIUS rep to explain to him the difference in size and prices which was showing on qeeq site. unfortunately DRIVUS rep kept saying no they are both same type, size and price. i disagreed with him but i had to accept the car cause i had no choices. then i raised a complain to QEEQ with the incident. still waiting for case to be resolved.

Reviewed: Nov 10, 2023

They were great. Would recommend in UAE.

Reviewed: Sep 19, 2023

They kindly upgraded me to a larger car. Service excellent

Reviewed: Nov 22, 2022

There were too many unplanned charges here and there attached to this rental.

Reviewed: Nov 1, 2022

europe car charged me the full amount even i mentioned to them that you charged me 104$ and i have to pay the rest but they said that nothing was paid, please send me clarification about this issue. thanks, jamal

Reviewed: May 26, 2022

Got a free upgrade..the car was good and the staff was helpful . recommend..though I guess need more clarity on toll and fines while dropping off car

Reviewed: Apr 21, 2022

I try this company first and last time in my life they blocked heavy amount from my credit card No any damages I remember i made some 2 or 3 mistakes and I received different types of fines from THIRFTY OFFICAL EMAIL 4 days ago I returned the car they still are sending dummy email for fines Not sending any offical letter from UAE police Any evidence not proof on UAE Online system If i asked to Thirfty they asked we have already paid thats why not showing on system Half an hour ago I received email and daily checking UAE Online system their no any complaints Thats is the best way to earn money for this types of company So pls be careful

Reviewed: Oct 14, 2022

Extremely poor service

Reviewed: Dec 3, 2019

Too much waiting to pick car . They charged extra money which is no mentioned in the email. Can you please my refund 12$ money back.

Reviewed: Dec 1, 2019

The car and service was excellent

Reviewed: Aug 19, 2019

Like: The stuff really friendly
Dislike: I didn’t get the same vehicle as I reserved

Reviewed: Feb 19, 2018

I was not provided with the 'guaranteed car I booked' instead it was a lower spec similar sized car. Had to pay the Hidden cost of airport parking! Have not received my security deposit back yet, which instead of Holding on my credit card, they actually deducted. Now when it has been 3 weeks and I have asked for it back, they are making up excuses that Dubai is in Lockdown. Whereas the newspapers are stating the malls are open, just for a few hours less. Furthermore refund is meant to be an online process Anyways! He even took pictures of my credit card and passport with his personal mobile phone, and showed me that he had done the same for other customers.

Reviewed: Mar 23, 2020

really professional people

Reviewed: Mar 9, 2020

A charge was charged to my credit card after car is returned. I sent an email to obtain charge breakdown but haven’t heard anything back. I expected that there would be an email of charge breakdown before credit card charges.

Reviewed: Mar 3, 2020

Unfortunately, a comprehensive insurance has been requested other than the paid insurance through the application, as your insurance has not been recognized

Reviewed: Dec 23, 2019

Avis have to check whether the registration document is available in the car. Even after informing them they didn't provided it.

Reviewed: Dec 3, 2019

The man at the counter claimed I ordered a car at terminal 1 but the voucher was clear from at terminal 2. He said he didn't have a car and that he would lend us a bigger but surcharge. We said that we didn't want the car we ordered. Then he called somewhere and suddenly the car was ready. Instead of a Toyota two door it was Nisan Suny but it was ok. Be careful not to be persuaded to another car.

Reviewed: Nov 2, 2019

I waited more time to get the car because they late , The car rental employee was rude .

Reviewed: Jan 18, 2020

I would like to really thank the excellent staff at Keddycar(Europecar), especially Mr Tinu, who went out the way to help us. Very professional and good team.

Reviewed: Feb 22, 2019

Like: Everything was Perfect, it is

Reviewed: Feb 19, 2018