“Once I got the car the experience was very good but not before it.”
About FAST RENT A CAR:8.0/10
The car was virtually new as it was a 2022 car. However the engine was too small for the size of the car and with a full load the car was struggling a bit. Also I landed in T2 at Dubai airport and had to hire a taxi with all my luggage to T1 to pick up the car. The process at the registration dest took nearly 1.5 hours as there was only one person at the desk and it was taking too long to deal with customers, baring in mind that only three customers were in front of me. The customers we haggling the price of the rental and this took a long time. It took us more than 3 hours to get into the car which was very tiring and not acceptable.
About QEEQ:10.0/10
I did contact QEEQ staff and were very prompt in replying to me but there was nothing they can do to address the issues above. I feel that you need to have a desk at all terminals at Dubai Airport.
“Nice but inconvenient in terms of pick up if coming from terminal 3”
About FAST RENT A CAR:6.0/10
Pick up location if you are coming from terminal 3 with family and kid is very inconvenient.
It should mention terminal while booking.
About QEEQ:8.0/10
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Customer Service
Very basic. Customer service takes a long time to get your car out for you.
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