Everything went well until I received the receipt of charges from Budget.
P.MacCafferty
United Kingdom
Reviewed: Tue, Feb 12, 2019
About Budget:9.3/10
I prepaid £60.40 for the rental. On arrival I added another driver and informed on this cost. However after returning the vehicle I was sent an receipt of charges that totaled £146.62.
Rental Charges £51.37
Fees and Surcharges £16.85
Optional Services £27.99
Refuelling Charge £25.97
VAT (20.0%)£ 24.44
My Prepayment showed as £71.50 leaving an outstanding balance of £75.12. I queried the additional costs with Budget as the vehicle was full on return and they agreed to reimburse me £36.15. I am extremely disappointed with this service and unexplained costs and feel I have been ripped off. When I returned the car I was not told my the representative that I would be facing extra costs or explained what I was signing.
The car did have a lot of scuff marks on the duco , that worried us at first. spoke to desk guy and he reassured us they were all considered fair wear and tare... it is always a worry that the inspection person at the other end thinks this as well
The car was far bigger- Citroen Berlingo- than the Cactus I requested. It was also a very poor car to drive. Rubbish gears very sensitive to wind , a really poor tank of a car.
About QEEQ:8.0/10
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Everything went well until I received the receipt of charges from Budget.
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