The Large SUV ( GMC Yukon or similar as advertised ) turned up to be a Dodge Durango.
P.Zielinski
United States
Reviewed: Wed, Mar 6, 2019
About AIRPORT VAN RENTAL:5.0/10
The Large SUV ( GMC Yukon or similar as advertised ) turned up to be a Dodge Durango.
When I complained that it's a compleatly different class car I was told that it's a 7 passenger car as well. We were 3 adults, 2 kids, 2 carseats, ski, snowboards bags and luggage bags and simply couldn't fit everything in there as it wasn't big enough of the car.
They don't have any bigger SUV's in there.
Dodge Durango is a full size SUV and you can rent anywhere at a much better price.
Car is in poor condition. Gave it to me with it on empty. Was literally on reserve fuel. Customer service was helpful. The shuttle bus takes forever to get you and they use a small van so if there are any other groups then you are left behind lol. Took over an hour to get over to the AVR pickup location due to slow inefficient shuttle.
Overall we were happy with the value and service of Airport Van Rental. Some things to note include; make sure you call from the airport to arrange pick up and make sure you book extra hours online if there is a space between your drop off and flight out.
Original vehicle we were to rent was not ready. When they finally did get it ready, the vehicle had a long crack across the windshield. They did not have another vehicle in our category so I had to pay extra to get a bigger vehicle with a better windshield.
The car was amazing and such a great price! They tried to upsell me to a larger car than I’d booked, but when I said no thank you, they gave it to me for no extra charge. I don’t think they even had the smaller model, but that was fine by me!
About QEEQ:10.0/10
I didn’t need the voucher I was told to print out, but that’s no big deal.
The biggest fail was I booked a large SUV (Suburbain , Yukon,Tahoe LARGE SUV). NOT A DURANGO........ MID SIZE SUV!!!!!!
About QEEQ:7.0/10
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The Large SUV ( GMC Yukon or similar as advertised ) turned up to be a Dodge Durango.
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