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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 2105703126
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2105703126
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Not a "deal" - wish I'd gone with a more reputable booking

Reviewed: Fri, Mar 15, 2019
About AVIS: 5.3 /10
TERRRRRIBLE Value. Lots of hidden fees - ended up with >100$ added to the booking after the fact. NONE of these fees were explained during booking or pickup, may have technically been in fine print - but somehow it still took >40 minutes to check out. Didn't explain how to use tolls, or whether I'd be charged for them regardless. Didn't explain gas charges - so I was charged triple because I didn't have the choice of paying up front. The person at the desk didn't communicate or answer questions, tried to upsell me on insurance (which I'd already paid for, so I'm not sure what that would have even been), and also didn't actually explain the wierd extra fees that she was including. Generally a TERRRIBLE experience. I've rented many times in the past year - this was the worst.
Medium SUV | Ford Escape or similar

Relevant Reviews on AVIS in United States

J.Jones

View more >
Small SUV | Ford Escape or similar
Reviewed: Tue, Apr 23, 2024
“Excellent service from QEED and Avis”
About AVIS: 9.0 /10
The only hick-up at check-in was resolved instantly - we were sent to pick up the rental care having been given a bay number, to find there wasn't a car there. This was resolved immediately and we were given an upgraded vehicle.
About QEEQ: 10.0 /10
Excellent price and very good advice from QEED. All details and instructions very clear.

View more >
Luxury | Ford Mustang or similar
Reviewed: Mon, Mar 25, 2024
“Overcharged and unexplained”
About AVIS: 6.0 /10
Terrible service and I will never use Avis again. They overcharged me for fuel, included unexplained charges and incorrectly informed me on charges for a GPS. I plan to complain to their head office on the numerous inconsistencies in charges. It was my first time using the company, and if their intention was to never get me to do business through them again, then they succeeded.

A.A. North Syd

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Medium SUV | Ford Edge or similar
Reviewed: Sat, Dec 9, 2023
“Disappointing, QUEEQ ok but Avis staff and lack of office support TERRIBLE”
About AVIS: 5.0 /10
The counter staff, female was off hand and rude and very poor customer service. We ordered a Ford Edge or similar, a small/medium SUV and she drove out with a large oversized SUV Chevrolet Traverse. She told us it had internet and never gave us the password. We tried to call Avis several times and got no help. The huge Chevrolet still had rubbish in it from the previous renter and was dirty on the inside especially the windscreen. It had 68,000 miles on it. It was a gas guzzler and we spent an extra $200 on gas because of the car we were given, and didn’t order. The whole experience was frustrating and annoying. If the Avis employee in Phoenix had done her job properly, none of this would have happened. Extremely disappointing, the car was way too large fir our needs and turned out to be very expensive.
About QEEQ: 8.0 /10
Queeq booking was ok, Avis was terrible, they need to employ efficient and caring staff

M.Parker

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Small SUV | Toyota RAV4 or similar
Reviewed: Mon, Sep 4, 2023
“Made a fantastic holiday extra special”
About AVIS: 10.0 /10
Car was slightly bigger than booked, Hyundai Tucson, which was a nice surprise, pickup was seamless
About QEEQ: 10.0 /10
10out of 10

S.Coakley

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Intermediate | Toyota Camry or similar
Reviewed: Fri, Jul 29, 2022
“Very easy”
About AVIS: 9.0 /10
Staff on pick up and drop were very helpful
About QEEQ: 10.0 /10

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