They pushed for insurance and were unhappy when I declined. The car they gave us had a flat tire, but we checked and found it. Eventually, they replaced it with another car. The return location was okay.
The waiting time was too long, taking up to an hour in line. When finally attended to, the staff was very unprofessional, taking half an hour to complete the process. They also changed my originally reserved Highlander (classified as a Large SUV by the rental company) to a Chevrolet Equinox, which is at least one size category smaller. After negotiating with another staff member, they finally switched it to a Nissan Pathfinder, but I had to wait another half hour to get the car. From standing in line to getting the car, it took over two hours and multiple negotiations. The experience was very poor. However, the car was in good condition, having been driven only 10,000 kilometers when I picked it up.
I have rented cars from Hertz in many places, but the experience at the Vancouver airport was quite poor. They kept pushing additional insurance even though I emphasized multiple times that I had already purchased full coverage. They insisted that towing fees were not included, and so on.
Tradicional locadora de veículos, prestando serviços de alta qualidade.
About QEEQ:10.0/10
Melhor preço e correto funcionamento do app.
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