The car was not great... some parts didn’t work. The trunk was damaged so we had to lift the door to be able to close it after opening. The attendant was not very helpful with answering questions and helping out upon pickup
I was under the impression when booking my car that there would not be any extra charges after my initial payment, as I paid for the car in full at time of booking. However, when I arrived they charged an additional amount. I am disgusted by FOX and would not use this company again.
I did not get away from the counter until after 12:30 am. Line was long and slow. Nice people, but the process took WAY TOO long. At the rental I booked in Sacramento later in the week, it tool FAR less time to process things and there was not ADDITIONAL insurance required. I am going to check on the insurance that your company required. I had a BMW 530i that required no additional insurance???
Worst experience ever with car rental. To sum it up:
They did not have a van as promised/reserved at the reserved pick up time. They made a promise to get me a van by the end of the day which they did not uphold. Vacation delayed because wedid not have the van on time. No one ever answers the phone when you call to get help. The van we finally got was very shabby. It had 70K miles and looked like it.Dings and scratches everywhere. The tires were very scuffed on the sidewalls and were getting low on tread. While we were driving it we kept getting the "Change Oil" warning. It was not thoroughly cleaned; cup holders in rear were filthy. The drivers side windshield had residue left from a huge sticker in the lower corner. I had to buy goo gone and take it off myself because it was distracting my line of vision.
There was one counter open servicing customers when we arrived to pick up car. I stood in line for 30 min. another agent showed up as I reached the first counter.
About QEEQ:10.0/10
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