Always my go-to for car rentals

The car was definitely smaller and less performing than indicated in the reservation. I reserved a "Jeep Renegade or similar" model and instead was given a Nissan Kicks with no option to choose other models and. I was simply told that this is what Alamo means by "similar." I needed a 4WD vehicle for my trip and instead had to give up a leg of my vacation because the vehicle was not adequate. I was very disappointed.

Everything good

Disappointed with the Alamo desk agent attempting to get me to upgrade my selected vehicle and increase my insurance cover. He did eventually get me to agree to return the vehicle empty of fuel by stating this was best value for money for me which it clearly wasn't as Alamo fuel price is more expensive than buying at the pump. Vehicle was reserved to be returned full. This experience may make me consider renting from competitors in the future.

Generally a good service.

The car was a little old and some dirty. The rest was ok.

Very easy to work in the website. All was clear and efficient.

Like: Everything was easy to find, the process was quick and simple and the staff was great. The car I had planned on driving was no longer available so I received an upgrade at no cost to me.
Dislike: I had no complaints.

Like: Easy to reserve vehicle. Nice vehicle and I liked the way Alamo handled almost everything.
Dislike: They offered a printed receipt when I dropped off the vehicle but I said I didn't need a printed receipt so the woman said she would email a receipt to me. It has been two days and I still have not received that emailed receipt. Otherwise everything went smoothly.