One of the black employees was extremely dishonest. I specifically booked a Honda Jazz, but he gave me a lower class vehicle instead. The trunk was very small and couldn't fit two suitcases. I asked to switch to a Jazz, and he pretended to check with his colleague via walkie-talkie, but then told me there were no Jazz cars available. Resigned, I decided to make do with the car. However, upon further inspection, I found many scratches all over it, which I couldn't accept. So, I returned to the counter and asked for a newer car. When another white employee helped me, he said they had Jazz cars available. It seemed the black employee was unhappy because I didn't take up many of his suggested add-ons, so he gave me a hard time. This behavior from the black employee severely tarnished the company's image!
“Mehhhh. If I got the same class vehicle, it would be perfect.”
About Budget:8.3/10
I booked for Mercedes Benz E class but I got C class. I should be getting the car of the similar class but got a lower class car.
Except for getting the lower class car, the car itself was in very good condition and super clean.
Staffs were helpful and kind though there were mistakes when returning the car ( I only drove 330 miles but the staff mistakenly calculated that I drove more than 1000 miles but it was corrected and sorted out fast. So no problem).
“Car rental was expensive compared to other times I’ve rented at East Midlands airport”
About Budget:9.3/10
Was hoping for a smaller car than Peugeot 208
About QEEQ:10.0/10
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