Fine

When returning the vehicle at about 9am on a Saturday morning there was no Budget staff at all. I parked the car and left the keys in the returns box and to date (2 clear days later) I have had no acknowledgement that the car was returned and that it was in a satisfactory condition.

Totally Satisfactory

The car had damage in the tyres the rubber was damaged, fortunately i took a photo, because when i came back they try to charge me. Also I whent thro a road that i had to pay when it os pic hour, and i paid the same day. Anyway AVIS thought that i did not paid so the charged me. Again i have proof that i paid so i claimed the money back. Just 5 pounds but... why do i have to pay twice. In total 2 Big mistakes in my opinion.

The staff at Heathrow failed to explain the cost breakdown leaving us to figure it out ourselves. We still don’t understand why the surcharge was higher when we opted for the full insurance coverage. The staff also failed to realise the car chosen has GPS installed and still advised us to pay for the external GPS device. Also the staff didn’t explain clearly the procedures of dropping off the car and the Postcode provided failed to lead us to the correct drop off point forcing us to ask people around us and hotel representatives to resolve the issue. Also when we had an issue with the car and called the hotline, it took a long time for a representative to pick up the call and the responsiveness was slow and the service was appalling as no one called back after seemingly a phone connection breakdown.

First time i’d Hired a car .. I was nervous but turned out to be easy enough I did wax the car and hoover the car due to making it clean and not have water marks on the car and hoovered due to bits in the car that’s why I gave a good not excellent ( i’m Not complaining just saying) I would hire a car from you again due to been easy

Answered all me questions

Staff were terrible charged money for something we weren't explained about properly phoned customer service no one cares will never use the company again staff were rude when questioned about it