Hertz has a poor sense or regard of customer service

W.Abbassi

Ireland

Reviewed: Tue, Apr 9, 2019

About Hertz: 2.0 /10

We couldn’t get the car. It was the most terrible car rental experience ever Initially booked car didn’t have floor mats and my foot kept slipping so I requested to change the vehicle. After waiting for over 30 minutes we were finally upgrades to a bmw5 series . We then had to wait for the car to be washed. After 15 more minutes the guy came to us and said he cannot let us this car as someone else already booked it. So we walked away without having a car at all ! It was a complete waste of time.

Hertz

Dublin

Ireland

Small SUV | Nissan Qashqai or similar

1 days rental

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Ireland

5 day rental

Medium SUV | Skoda Kodiaq or similar

Reviewed: Wed, Feb 28, 2024

About Hertz: 7.0 /10

1. The car provided was smaller than originally booked. 2. There was a small problem with the rental car, so we drove back the next morning to change the car, and the car we changed was more in line with the original reservation, but it was an older car. 3.Returning the car is very fast.

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M.Dalton

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Reviewed: Wed, Sep 21, 2022

“Good but not premium at all.”

About Hertz: 8.0 /10

car was very nice. For a premium brand you'd expect a little more in terms of car. The alloys were very scratched. The CV joint on frontleft was clicking and the tyres were right on the limiter to change. Which you could really feel when it was raining. Aquaplaning. I recommend checking the car fully prior to taking it out of the area too far. Pick up staff was excellent. No issues. Smooth and tranparant

S.Green

Ireland

1 days rental

Compact | Volkswagen Golf or similar

Reviewed: Mon, Jul 29, 2019

“Excellent experience both with Hertz and EasyRent. Will definitely use again”

About Hertz: 10.0 /10

Staff were excellent they were extremely nice both in cork and Dublin

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P.Davidson

Ireland

1 days rental

Small SUV | Nissan Qashqai or similar

Hertz

Shannon

Ireland

Reviewed: Thu, May 30, 2019

About Hertz: 9.7 /10

Such a smooth process. I've rented cars before and it's taken between 40 to 60 minutes for the whole process, with Hertz I was done in about 15 minutes. No hard selling of extra insurance or upgrades. Would definitely recommend

About QEEQ: 8.0 /10