Great rental person but trouble with cars

Excellent screen system at pickup. Very helpful lady. Drop off in Phoenix went very quickly but transit service to the airport was a nightmare. Very nearly missed my flight. Would have done if I hadn’t dropped luggage in advance. Unacceptable delays but not Alamo’s fault.

Super customer and easy upgrade.

I enjoyed my rental!

Like: Armada was in good condition. 4WD option was nice for trip to Yellowstone. Drop off was painless
Dislike: Printer was broken so agent had to fill in form by hand. Got Armada because it was the first set of keys agent picked up, even though Expedition I reserved was in the parking lot. Decided not to switch because I didn’t want to walk back inside with two little ones. Car had 36,000 miles and ran fine, even though I was told on the phone my rental would likely have under 5000 miles on it.

Like: Good car at a good price. Clean, reliable, low mileage, modern entertainment system.
Dislike: Alamo agent resented the EasyRentCars price. Alamo agent claimed that EasyRentCars was only supposed to rent to foreigners, and them renting to me was illegal, and that Alamo management was working on this. In addition, if there was a damage claim, Alamo would not stand by the limited damage insurance EasyRentCars advertised they provided. Furthermore, I am lucky that Alamo can provide me with a car; they could not guarantee that one will be waiting for me. (But there was, and everything worked out fine.)