No amount of savings is worth two hours of indoor late night waiting.

staff quite aggressive on sale of insurance and gas

Wait time was kind of long. Friendly counter staff made up for the wait. My Jeep Cherokee was awesome.

Took over an hour to service 10 customers. People with reservations that hadn't paid were told no cars were available. Staff was rude and on their cell phones.

The person who helped us at the service counter was the rudest person I have ever had help me with any purchase. Because of him I will never use this company again. Also, the vehicle was not the same class as I had booked. I was expecting a Jeep Grand Cherokee or similar, and was given a smaller SUV, Mitsubishi Outlander. Aweful

The car was great. Staff was friendly. However, they are woefully understaffed!! One agent and 11 people in line in front of us. Then a 2nd agent came on. Finally, after about an hour, there were 3 agents. It was our turn, but then there were issues with their credit card scanning equipment and we, as long as another couple, were told our cards were declined. Eventually they did go through by swiping instead of chip reader. There is no reason to wait an hour in line to pick up a rental car.