“Amazing price, car was fine, process was a bit confusing.”
About Routes:7.3/10
Either their phones were malfunctioning or staff weren't answering, but I waited 45 minutes to be picked up at the airport. Not a good start. Once at their site, things were ok. Car fine. Staff maybe assumed I knew the "ropes" more than I did. I had to ask questions. It all worked. Price was amazing.
About QEEQ:8.0/10
No problems booking. I was a bit confused how Easyrentcars and the actual rental company were connected.
I didn't like Routes telling me damage to car before I accepted it, ie. dent listed as scratch. When I didn't agree and wanted the exact damages listed, counter staff got snippy. I had to request she acknowledge the damages and give me a copy of the form. This process took approximately 60 minutes.
“I will think twice about booking or renting even though prices were lower. Thank you.”
About Routes:7.0/10
Customer services was very poor. The staff was more concerned about finding a TV station (about 5 minutes scrolling Netflix) than helping waiting customers. Many customers were complaining about waiting over an hour for car and even for the shuttle. It was not opened at 6 am when customers arrived when it was supposed to be 24 hour service. Restroom (women's) was filthy and toilet a mess and I would not sit on it. The car lot itself was very disturbing and crowded and made me feel uneasy about my choice (first time). Cars crammed in everywhere on the grass and looked unprofessional.
Reason for the long delay in getting the car I wasn't a where that they don't rent to Florida residents. The girl at the desk was helpful and explained they would have to hold a $1000.00 on a credit card which I did but not everyone would be able to do that.
About QEEQ:10.0/10
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