I reserved an intermediate car, a Hyundai. At arrival I was told Easyrent overbooked, I would get a mini van. I voiced my concern that I did not want a mini van. Customers who arrived after me were told they also would get a mini van, but then they got a car. I was told I could call and switch to a car the next day, maybe. Not acceptable.
“My reservation was for 8:00 pm. When I arrived at 7:30 pm, the facility was already closed.”
About MEX:2.0/10
My reservation was for 8:00 pm. When I arrived at 7:30 pm, the facility was already closed. I spend over 2-hours trying to get a hold of someone. When I called the local number, it just rang and rang. I finally got a hold of someone at the corporate number. They told me to wait 5-10 minutes for someone to pick me up to get a car. After 20 minutes, I gave up and rented from another rental company.
I was very happy with my rental experience and especially happy with the price I paid which was one third the amount I would have paid at any other rental. I received a Kia Optima with 15,000 miles on it and couldn’t have been happier.
About QEEQ:9.0/10
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