Great

Très bonne expérience. Formalités simples. Très bon rapport qualité-prix.

Bon service, fiable et pratique.

1) First car assigned was not clean and had feces in the back seat. I had to go in and have another car assigned. 2) When I dropped off car, it was clean, had a full tank of gas, and was on time. I was told I would get a receipt sent to me. Not only did I not get a receipt sent, but I was charged an additional US$80.01 without any explanation. I have now had to put the charge into dispute with my credit card company.

everything went well. they didn't have my car. I got another for the same price.

Faultless

I had specifically rented a convertible. I was to pick up at 12 noon on Friday Sept 27. I arrived exactly on time. As i talked to the agent at the counter, apparently there was one convertible available, but a woman somewhere in the lot(Avis employee) told the desk agent that she was holding the car for another customer-an Avis preferred member. I informed the desk agent that i was also a Preferred member, showed him my account number, advised him that i had a reservation and was on time for my pick up. After some haggling between your two employees, i did receive my correct vehicle. That being said, I was quite nervous and about to get very angry if my reservation was given to someone else. Not acceptable treatment in my opinion. A person with a valid reservation and who was on time, shouldn't have to deal with such nonsense.