It was quite a horrible experience. I prepaid in full, but when I picked up the car, they told me that all the available cars in my selected category were electric. They mentioned that I would need to download an app to operate these cars, implying it would be very troublesome. I asked them to switch me to a gasoline car, and they only told me it would cost $140. The key point is, they didn't inform me it would be an additional charge. I didn't realize I was being misled until I saw the bill. Then, I had to ask the staff to cancel the vehicle upgrade.
Moreover, I clearly told the staff that I had my own insurance and did not need to buy the rental company's insurance. However, they kept pushing it on me. After I explicitly refused, a $130 insurance fee inexplicably appeared on my rental agreement! I had to go back to the counter again to cancel it.
Originally, the rental cost was supposed to be around $1000, but with these two hidden charges, I ended up spending an additional 2000 RMB. It's a total rip-off. If a customer isn’t fluent in English, they could easily be scammed.
The counter staff were imbeciles. Had no idea what they were doing. Couldn’t answer simple questions. Couldn’t provide any paperwork or contact info because the printer was broken. Told me to contact MY insurance if the vehicle broke down. Didn’t know their own policies. Totally useless.
About QEEQ:8.0/10
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