I was given a complimentary upgrade but was charged £2.75 extra when I dropped off the car, which was puzzling as the staff member said it was the difference between the car I ordered and the car I was given. It wasn’t worth quibbling such a small amount but should not have been the case. There was something wrong with the car’s steering, which I reported on returning the car. It veered to the right at speed and when accelerating. Not safe.
Issues with original drop off location. Booked to drop off at T5 LHR but when booked, it said T3-4. I spoke to a few people at easy rent cars and kept blaming system issues and not that quick at helping me
“Something wrong in the set up somewhere, but worked out ok.”
About Budget:9.7/10
Rep was very helpful and accommodating
About QEEQ:10.0/10
Booking was easy and pleased with the price - however, at collection, the info Budget had was that Easycar had only booked and paid for a Fiesta (or similar), despite me booking a Focus - significant price difference. Budget man was very helpful and have it's what we needed.
Helpful staff put us in a car that whilst large was underpowered for its size.Not Budgets issue just an observation.Drop off easy to find and service upon return was great.Small scratch on mirror however lady acknowledged as fair wear and tear which was apprecaited.
About QEEQ:10.0/10
Process of booking was easy and good value for money.Would use site again definitely.
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