Easy

The agents are trained to tell you full or basic insurance and not giving you the option to decline. Be careful and be smart. And avoid these little sales tactics, other than that the car drove nice and was clean and easy checkout.

The car was great, but finding the rental counter in Boston was complicated, and it ended up taking far, far longer than it should've.

It’s incredible to me that, after years and years in business and with the availability of incredible technology, it still takes 10+ minutes to pick up a car. Four people at the desk and 20 people consistently in line. The wait is not only painful but incredibly frustrating because it doesn’t need to be that way.

The staff was very friendly and helpful.

I travel every 2 weeks and have used thrifty every time. I was very Disappointed in the options of compact cars as most of them were in poor condition. I had to chose one that was in decent condition but smelled like smoke.