This car rental company is a big scam. They gave me an old Renault and classified it as a higher class. I returned the car with a full tank but was overcharged. This company must be crazy about making money.
The rental store was deceptive. My bill at the store was over 1,200 euros, whereas I had already paid more than 500 euros online. I repeatedly confirmed that I had already purchased insurance and did not need additional coverage. The store staff, however, slyly insisted that the extra 700 euros was just a deposit and would be refunded if there were no issues. When returning the car, they claimed I had used the full insurance and signed the contract, so the order was closed and nothing could be done. This is not my first time renting a car in Italy, but it’s the first time I've encountered such a deceptive mandatory insurance practice. This is commercial fraud and I'm very upset, currently negotiating with the rental platform.
The price is fair and reasonable. This time renting from Budget in Milan went relatively smoothly. The rental fee was calculated with an additional deposit for a full tank of fuel.
Previously, I had a different company in Milan that did not honor the booking price. The rent for 4 days was only 160 euros but they asked for a 1000 euros deposit. I refused, so the reservation had to be canceled.
These people are pure fraud and robbers. I returned the car with full fuel even then these thieves never returned my security deposit of 80 euros. I kept on emailing them but thieves are thieves.
Got charged double what I paid on the website by Budget, only found out few days after coming home. Had to make several calls before getting my money back.
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