Absolutely great experience with the customer service.
S.Sanda
Canada
Reviewed: Thu, Apr 25, 2019
About Hertz:9.0/10
There were some misleading information that are posted on web site and actual procedures that are implemented at the rental site.They did not honor what is on the web site even though it's their web site posted procedures.
Very good service. They advised on whether to rent a winter vehicle, but after consideration, I stuck with my original booking of a Hyundai SUV with over 20,000 kilometers. Overall, I was satisfied.
Hertz is located at the very end of the car rental building, which requires quite a bit of walking. Since I arrived late, there were hardly any people in line at the regular counters. Therefore, there wasn't much difference in service between the regular counters and the Hertz Gold kiosk.
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Customer Service
Absolutely great experience with the customer service.
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