Poor experience with GreenMotion spoiled the whole holiday

Nice car, clean and good for family. Low mileage allowance, so be careful!

I have never experienced before a Car Rental where car was given to me with half tank rather full tank.

The wait for collection was appalling spent over an hour with nowhere to sit and be comfortable, they did not accept your insurance for the car so we felt we were pressurised and intimidated to pay an extra excessive amount to carry on with the rental. They did upgrade the car but that was because we were not happy with the situation. Also there were other people in the same situation and they also were not happy with Green Motion.

Overall booking with Easyrentcars was pleasant until we actually got to the pick-up point, then it all went wrong (see comments opposite). When I communicated with your customer service they were certainly on the ball and keeping in touch with e-mails constantly, and we still have dialogue with you trying to resolve this dispute and look forward, hopefully for a good result.

The car was fine it was as described. The problem was there was over an hours wait at Green Motion in picking up the car. The staff were apologetic but we have never waited this long to pick up a rental car before. Talking to other customers it seems this not unusual. Sorry , Cant recommend them to anyone else for this reason. They need to get more staff.

Like: Efficient pickup and drop off at airport. Avoided congestion at major car rental area of airport. Outstanding car made driving in the beautiful countryside enjoyable. Built in gps that was made available to us at pickup was invaluable.
Dislike: Prior written detailed information about large insurance deductible deposit at the time of pickup. Lucky we had a card with a high limit. Better signage for location and vehicle return.