Poor communication, unfriendly and inconsiderate staff

U.IBEh

Australia

Reviewed: Thu, Jun 9, 2022

About Europcar: 9.0 /10

Poor communication to customer I requested for a Mercedes Benz and on nowhere on my booking confirmation that it states clearly that I must have a credit card. I was denied the car of my choice as I don’t have a credit card. They did not accept my debit card. The manager at Europ car classified your website as “dodgy website”. There was no mention of a specific amount of deposit, I was asked to pay $500 before they can release a car of my choice even though I’ve been denied my preferred car- Mercedes’ I was given a car called GM, which took more time for me to understand it’s logistics and I have a child with me I rate this the worst travel ever

Reply by Qeeq:
We are very sorry to learn you had unhappy experience. Per your reservation, two credit cards under main driver's name are required for pick up. Please kindly refer to the terms and conditions on our website and your Voucher. Thank you for your understanding.

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Compact | Mercedes-Benz A Class or similar

6 day rental

Relevant Reviews on Europcar MELBOURNE AIRPORT

Australia

8 day rental

Small SUV | MG HS or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sat, Dec 30, 2023

“Best deal from QEEQ and best car rental experience with Europcar.”

About Europcar: 10.0 /10

The Europcar office is easy to find, instruction provided to pick up and drop off car is very clear and useful. Customer service is very helpful and polite. The SUV car I rented is pretty new and spacious, my kids like it very much. We really enjoyed the trip, double thumbs up for Europcar :).

About QEEQ: 10.0 /10

I got the best car rental deal through QEEQ which was recommended by my friend. The platform is easy to use and always provide useful information and timely reminders. This will be my first choice moving forward and will recommend to my friends.

L.R Zhang

Australia

3 day rental

Small SUV | Toyota C-HR or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Sun, Jul 30, 2023

“Good vale and Trusted Car Rental Company”

About Europcar: 9.0 /10

Good vale & a female staff was picked phone and she is a very patient to answer my questions, and helped us to fine the right petrol number to fill the car that we rented. Thanks to her.

About QEEQ: 10.0 /10

Only one things I need to ensure that i am waiting 500 AU$ to return $500 deposit for car rental to me as soon as possible. Thanks

R.Nat su ki

Australia

1 days rental

Small SUV | BMW X5 or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Nov 7, 2019

About Europcar: 10.0 /10

very nice

About QEEQ: 10.0 /10

Sandra

Australia

1 days rental

Intermediate | Toyota Corolla or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Apr 17, 2019

“Upgrade which I did not ask for but I was charged for and was not informed”

About Europcar: 10.0 /10

The system automatically gives Europcar 10/10 based on the answers I gave to the questions about Europcar. However I would like to say that for overall rating, I think Europcar deserves a 7.5 out of 10 and that was because they upgraded me from an intermediate (I had booked a Toyota Corolla) to a SUV, a Holden Equinox, and charged me for the upgrade. When I asked the staff on duty, they said they did not charge for the upgrade. However when I received the invoice the extra that I paid was listed as upgrade of car. I feel that this is not very ethical of Europcar. They should give me the same class of car that I booked or if they are unable to, to give me an upgrade with no extra charge. I have no complain regarding the car itself. My issue is the ethics of Europcar rental policy.

About QEEQ: 10.0 /10