Charged me for 43gbp because not filling fuel tank. I filled it just car fuel level measure system was broken and showed it incorrectly.
About QEEQ:10.0/10
Reply by Qeeq: Thank you for your comment. We are regret to learn you were charged for fuel even though you already refueled the car before you return it.
Please kindly reply us with your last refuel receipt(showing time and location) so we can contact with our supplier to appeal refund for you.
Thank you for your understanding and help.
Returning the car was very quick, just needed to refuel to full. There was some delay during pickup, but they directly upgraded the car to a seemingly more expensive model.
“Easy but wld like clarity on insurance policy, ie who to call if you actually were in an emergency”
About Hertz:10.0/10
Upgraded at Hertz, absolutely delightful gentlemen at Guildford who went above and beyond to explain car and return process which was after hours on a Sunday. Really delightful.
About QEEQ:10.0/10
Easy to use albeit more expensive than if I had gone directly to Hertz in the UK.
The car was parked on its own in my private driveway in the country but they have accused me of a small scratch at the back above the bumper. This was already on the car and was not me but they are charging me for it.
No-one went round the car with me on pick up and there was no-one there when i dropped it off
Terrible - will never use Hertz again
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