expensive for the car we got. It is old car. It should not be for rental.
A.Achawakulthep
United States
Reviewed: Thu, Jul 7, 2022
About AVIS:6.0/10
Got the Old car (Old model more than 7 year ago). The car doesn’t support any new infotainment system (ie. Apple Carplay, Andriod Auto) or bluetooth connection.
They added extra insurance without explanation (I had already purchased it during the booking and provided it along with the rental reservation form). They also switched to a fuel-empty return policy without asking. During the pickup process, the staff barely spoke five sentences to me, mainly urging me to sign the contract without showing me the specific terms. It was a deceptive transaction and a very unsatisfactory rental experience. I won't rent from AVIS again.
We had to wait in line for almost an hour. The Avis employee added road assistance insurance and a tank of gas without informing us. We made her remove the road assistance from the bill. She then added an extra charge of seventy to eighty dollars for automatic tolls (like ETC). Even though we understand English, we had to ask her to remove that too, and she looked very unhappy!! We originally booked a Citroën but were given a two-door, gas-guzzling American red car instead, which was really unfair!!!
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expensive for the car we got. It is old car. It should not be for rental.
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