Should have acknowledged the customer the exact drop off location beforehand. It was my mistake as well to not to enquire when getting the car.

To have clearer and better communication with budget. I purchased higher protection scheme which able to reduce excess to 0, but the receptionist at the counter seemed have no idea about this and tried to sell me another package.

Voiture neuve Temps de restitution très rapide Service impeccable Manque peut-être 5 minutes d’explicaTion d’utilisation de la voiture (automatique et fonctionnalité de certaines options même si on trouve par nous mêmes plus tard)

Plateforme facile d utilisation

In 3 out 4 rentals try to up sell. This time even got lower category than what i have booked and paid. Asking the client about the persons and luggage in the car might be ok during holiday season, but then you should adjust the rental fees as well. Otherwise delivery what has been booked! Will focus to book with Europcar and Sixt, which don't push the upselling (in my experience). Counter in Nice had to less staff to handle the long line and they should know it, because it's holiday season.

Car was fine, picking the car up was a long slow process though, especially with a 2 year old. It was quicker to board our flight. Overall happy with easyrentcars, wasn't happy with budget staff trying to sell add ons to us, which I had to advise on numerous occasions that I'd already took them out with yourselves.

Voiture neuve (<1000km), tout options, confortable. Personnel sur place très accueillant !