The pickup point had no English assistance and no insurance terms were explained. Despite buying insurance domestically, we were forced to purchase it again there. No one explained the coverage and there were no written terms. Unlike major companies with counters inside the airport, we had to walk a long distance to find a shuttle with no signs or directions. It took us over an hour to find it while dragging our luggage. The drop-off location had no signs, the process was complicated, and it took us 3 hours to find the underground parking. If you don't speak Spanish, avoid this company and choose an international one.
Long waits for checkin. Chaotic checkin and checkout procedures. Charged more than my agreement stated (multiple extra deposits). Long ride to-from airport, and shuttle service limited.
Overall, the hassle was not worth the savings.
I waited 1 hour and 45 minutes for my car at Alicante airport. It’s a chaotic mess I will never book with this company again and will go out of my way to share what was a terrible experience. By far the worst service I have received anywhere in the world!
Counter staff helpful. Tried to sell extra insurance but did not persist when I said I already had collision damage waiver.
Helped set up sat nav in English.
Car was dirty and the back covered in big patches of dried on bird dirt.
About QEEQ:10.0/10
Price drop was easy and saved me a little .
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