“Reasonable price and good quality car and service.”
About Centauro:10.0/10
Vehicle was clean and in good condition. Winter tires were in the car as promised. Check in was quick and without any unexpected things. Counter staff explained everything to me. It was quick. Paid 1400 eur deposit from credit card. It was released right after drop off. Brought back with less fuel(forgot to put fuel before arrival), and it was ok me to pay the fuel difference. Drop off was quick also, staff was very helpfull. Then they drive us to the airport.
It was first time I rented a car in Italy. And I saw too many very bad experience reviews from others for other rent companies. But then I discovered Centauro with good reviews. And now from my own experience I would 100% recommend this company. Reasonable price and good quality car and service.
Bad car. Asked to change it and they said no. Old, dented and scratched car with over 132000 km. Had to replace my own windshield wipers and didn’t get reimbursed.
About QEEQ:10.0/10
No issues with QEEQ.com. The only thing I would recommend to have flexibility for car pick up. Had to wait 3 hours because they would not release the car even though it was parked. Dumb!
The car rental process was efficient, the service was thoughtful, the return procedure was convenient, and the vehicle was in good condition. The deposit was promptly refunded after the car was returned.
There was a fuel deposit of 134 euros. After refueling the car and returning it, the staff said everything was fine and there were no issues, but the deposit was never refunded.
After entering the store, I scanned the code to get a number. The process was fairly quick. Took some time to find the car, but later a staff member helped locate it.
Returned the car at 10 PM, but they closed immediately after I was slightly late. They open at 8 AM, so I came early to return the car. Normally, returning within an hour of the scheduled time is acceptable. However, the rental company insisted on charging 80 euros, claiming it was for an extra day. When I asked to take the car back, they refused, saying it was already returned and couldn’t be taken again.
“I will definitely never rent from this car rental company again.”
About Centauro:2.0/10
This is by far the worst car rental experience I have ever had. The counter staff fraudulently upgraded my vehicle without my consent and overcharged me 90 euros. This fee is almost double the original rental cost. I did not receive any receipts or notifications about the upgrade during the entire rental process, which is clearly fraudulent. I will definitely never rent from this car rental company again.
About QEEQ:8.0/10
Thanks to the helpful assistance of QEEQ customer service, my issue has been resolved satisfactorily. The compensation for my loss is a testament to their commitment to customer service.
Professional and satisfactory. The car was in good condition with minimal scratches, unlike my previous rental experience with Europcar where the car had many scratches, leading to disputes afterward.
The rental company seemed understaffed. The same employees were handling shuttle driving, front desk tasks, and car return processing. Some staff had a negative attitude, often not responding actively to inquiries—questions had to be asked multiple times to get an answer. This wasn't just our experience; other customers waiting to pick up their cars had similar issues, with no one responding in the lobby. The first car we received hadn't been maintained; it immediately showed an engine oil change reminder upon starting. They did replace it for us quickly, but it cost us some time. Overall, if possible, it's better to choose a more renowned rental company.
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