Bad car. Asked to change it and they said no. Old, dented and scratched car with over 132000 km. Had to replace my own windshield wipers and didn’t get reimbursed.
About QEEQ:10.0/10
No issues with QEEQ.com. The only thing I would recommend to have flexibility for car pick up. Had to wait 3 hours because they would not release the car even though it was parked. Dumb!
Avoid this car rental company in Rome at all costs. Either pay 50 euros per day for their insurance or risk facing a nightmare. Since we didn’t purchase insurance from them, they gave us a car with a contract explicitly stating there was a dent. It was nighttime, and we didn’t take photos of any other damages. Upon return, they immediately pointed out a hole in the left mirror—which we accepted. However, after returning the car, they charged my credit card 2599.99 euros. When questioned, they sent an invoice listing various scratches and damages. It was absolutely shocking—one small dent cost us over 1,000 euros! This is the first time I’ve encountered such a frustrating car rental experience. We've been waiting almost a month, but they still haven’t provided a detailed breakdown of the charges—just the invoice with pictures. The rental platform is actively helping us negotiate, but the car company is extremely uncooperative. I highly recommend avoiding this car rental company.
Very good! The only issue was that my flight landed an hour early and I cleared customs quickly. When I arrived at the counter, they said my car wasn't ready yet. I had to wait until my scheduled pickup time to get the car.
They didn't push insurance on me, but they gave me a diesel car without informing me about the AdBlue situation. So far, the reimbursement for that expense hasn't been processed by the rental company.
“They try to get you on extras. Also take a detailed video (inside and outside) of car!”
About NOLEGGIARE:6.0/10
First of all, super, super hard sell on insurance by counter staff. Just show that you have bought insurance and stand your ground. They tried scare tactics, shrug as if you are being really dumb etc. Print and bring along your insurance - the moment they see it they will stop saying things like you are not covered.
Then... thankfully because I read earlier reviews, I took a good video of the car at the collection point. They inspected the car super carefully at return and picked up on the smallest of dings which other companies do not do. The moment I said I had a video and could show proof, they did not press the matter. They said the boot cover was missing, I said it did not have one at pick up, "want to see the video?" and then they just dropped the issue.
About QEEQ:7.0/10
QEEQ was great! Follow advice given carefully. Print out your insurance document from QEEQ.
It was okay. Rented the car for three days but only used it for one day to visit Civita di Bagnoregio. On the return day, it was raining, and there were some rain stains on the car surface. They insisted on a car wash and charged 25 euros, which was a bit unpleasant.
No need to wait in line. They have their own dedicated parking area, and the office for processing is right within the area, making it very convenient and efficient.
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