The service was very satisfying. Although the staff's English wasn't great, they explained things patiently. The entire process went smoothly with hardly any waiting time.
The rental company provided a car that was only 1,000 kilometers away from needing maintenance during a 14-day rental period, which caused significant inconvenience.
To be honest, before booking, I compared several rental companies, including location, price, car models, reviews, etc. Finally, I chose this one. Seven words: Wise choice, no regrets. By the way, Google Maps is really awful... Using Gaode Map made everything smooth...
Average. When returning the car, I reversed it under poor lighting conditions, causing a minor scratch about 3mm on the rear taillight. The female staff member assessing the damage claimed a repair cost of 440 euros, which seemed excessive even though I had purchased insurance. I argued against it, and later a male staff member checked the situation and said the company would evaluate the repair cost reasonably, likely not as high as initially quoted. I hope the car rental platform can mediate this issue. Personally, I believe replacing the part wouldn't cost more than a few dozen euros. I have taken photos as evidence.
They kept pushing me to purchase their insurance, asking me to cancel the one I bought domestically, claiming theirs was better and that I could cancel the domestic one for free. Filling out the documents was deliberately slow and inefficient. The car had scratches all over and wasn't clean. The staff's attitude was very poor. They intentionally told me to use gasoline, but when I checked the fuel cap, it specified diesel.
Due to unfamiliarity with Italy's highway toll system, I received a huge fine. I asked the rental company for help to see if the payment could be reduced, but their staff refused outright without even trying, showing a completely indifferent attitude.
No upselling, smooth process, zero deposit required. The car was clean and easy to drive. We originally rented two T-Cross vehicles for 7 days but were upgraded to Skoda SUVs, which can fit 3 to 4 large suitcases. Full marks! Highly recommend this rental company!
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