1. The processing office is not located in the parking lot, and no one informed us. 2. The processing time took up to three hours! 3. We were told the reserved Mercedes A-Class or equivalent was unavailable, and only a Mini was available. We didn’t accept it, and they recommended a higher-class Hyundai SUV (forgot the model, a mid-size SUV), which was much more expensive (double the price). We repeatedly asked if there were other options, but ended up having to upgrade at a higher cost. Very poor experience! We booked well in advance and insisted to customer service that our requirements be met, but the outcome was disappointing! What’s the point of choosing a model upfront if this happens? In Vienna, our car was switched to a Volvo, which we could accept. A Mini is hard to drive and too small; it couldn't hold our luggage. Italian service is far worse than Vienna's! 4. Everything else went smoothly.
When I returned the car, I asked the staff to inspect it. They said it wasn't necessary, and then a month later, they claimed there was damage and I needed to pay 500 euros for repairs! Terrible car rental company!
The insurance purchased on the ZUZUCHE platform is not visible at overseas counters. As a result, the counter considers there to be no insurance, forcing the purchase of local insurance and other fees, totaling over 400 euros.
Terrible. I've rented cars in Europe twice and it's always been extremely bad. Insurance details are not explained and they say it's free. When settling the bill, they charge an extra 3000 RMB. Be cautious in the future.
The car broke down on the same day. The towing service was quite good, but I had to take a taxi to the airport to get another car, which was inconvenient.
1. Reserved a Mercedes A-Class but got a Ford instead.
2. On-site, they pushed various insurance products.
3. The return location is extremely hidden and very hard to find. I drove around the airport 6 times!
4. When I had issues at the return location, I called the company, but nobody answered.
Budget rental company is disgusting. Arrived early and no one informed me. They charged an extra hour after return. Trash service. If I arrive early, don't give me the car. If there's an extra charge, inform me. Almost 40 euros per hour, what a rip-off. Extremely disgusting.
The counter staff was really pushy about us buying their extra insurance, when we refused she got nasty about it. There was damage recorded on the car at pickup however when we returned it Budget tried to claim we did it and get us to pay for the damage. It took 2 weeks to get it resolved. we were on a cruise and communication was hard. we have since read reviews online and see this kind of treatment common from Budget in the Rome Airport.
It is a shame that this location gives Budget a bad reputation as we have rented from Budget numerous times and never had any problems.
About QEEQ:10.0/10
Booking was easy, especially liked the rebooking if the price dropped by 20% feature. Saved us a considerable amount of money.
Easyrentcars was very helpful with helping us deal with a problem we had with the rental company
Returned the car two months ago and suddenly got charged 50 euros. What nonsense. Everything was clear during the return with both parties confirming and signing. What kind of service is this?
The pick-up location and the paperwork location are different, and the order doesn't provide the paperwork address. The staff at the parking lot were extremely unhelpful. The return location wasn't given in detail; the map points to the main road.
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