I was under the impression that the vehicle class I reserved would be all wheel drive, which it wasn't. But the car was new and overall reliable and in great condition. I hardly needed any money in gas. It just looks like they didn't have time to really clean the car before I got it. But I mentioned that at the drop off and customer service was great.
About QEEQ:10.0/10
Loved the price drop option. Also, response time on my question about the rental was great. I will definitely use queeq again.
Pickup was very fast, and drop-off was even faster. You just scan the car, and you're done. The car was in great condition and very comfortable to drive all the way. The only issue was they didn't give me the model I reserved, and I had to pay extra to upgrade.
Everything went relatively smoothly. However, I don't understand why they charged me over $150 for fuel when picking up the car...? They told me I could return the car with an empty tank… but a full tank of gas costs only around $40! This is practically extortion! I strongly demand an explanation and a refund!
We will never use Alamo again .Blow out on i4 no spare wheel 8 hrs abandoned on freeway .Staff on phone told us to leave the car and find our way home alone or order taxis to pick us up on the freeway. We gave correct details as to where we were .phone bill while on hold came to over €500 we lost 2 days of our holiday.. 2 State troopers had to drop us home eventually. No spare 7 seater cars available in Orlando so had to be towed the next day to firestone and wait 3 hrs to get new tire on . Their breakdown recovery is disgraceful..think again before booking with these as our holiday was nearly wrecked
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Customer Service
Different expectations, but good experience.
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