The lady at the counter when returning the car was very impatient and rude, lacking the usual Japanese service spirit. She was irritable and couldn't speak Chinese. It was really terrible!
I booked the car with an ETC card (CEP), and pre-paid for a lump sum of 8000￥。After returning the car, the total cost for the ETC showed 24020￥。The counter said I used some road that not covered by CEP, so I need to pay the different of 10460￥。But when I back home, check through the table they gave me, it shows that the counter girl over charge me by 1580￥。I still waiting for their reply.
About QEEQ:9.0/10
This platform is good, respond fast and very helpful, will book through them again. Thank you!
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Customer Service
Overall is average.
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