Old company just change name. They have old cars. The given car was unbalanced and break issue. Poor support. Not recommend it.
About QEEQ:10.0/10
Best rental app.
Reply by Qeeq: Thanks for your review.
We are so sorry about the experience, we will raise this issue to our business department.
Thanks for your feedback and look forward to seeing you next time.
The reception at the front desk was indifferent, just going through the motions. The vehicle was not checked before handover, and the gas tank was not filled, allowing only 90 km of driving, which caused range anxiety. The vehicle's engine oil was also not checked, leading to warnings about low oil levels during the trip. The car couldn't be driven and, unfortunately, this vehicle lacked an oil dipstick, requiring computer diagnostics. When I called customer service for help, their attitude was very poor and they told me to handle it myself. Helpless, I had to seek remote assistance from a car service company back home. I ultimately resolved the issue myself, which cost me 20 euros—an expense I shouldn't have had to cover. If my English wasn't good, I have no idea how others would manage.
The same attendant handled both the pick-up and drop-off, and he was quite unprofessional. It took almost half an hour to complete the paperwork, and others at the rental company seemed embarrassed for him. He was very slow and dragging his feet. Eventually, another female attendant processed the pick-up in just 2 minutes. The same thing happened during the drop-off – there was nothing complicated, just needed someone to check the car, which took over 10 minutes to arrange. After the inspection, there were no issues, but he went off to do something else and took almost another 10 minutes to finalize the paperwork. If you rent a car at Athens Airport, try to avoid this company if possible. If you encounter this specific attendant, you'll need patience and a good temper. If you're in a hurry to get to the airport, it could be troublesome.
The overall service was good, not crowded, and the process was quite fast.
About QEEQ:8.0/10
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Customer Service
Not good car, not recommend it.
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